All returns must be sent to:
134 West 37th st. floor 9
New York, New York 10018
Only Hearts will gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a full refund within 30 days of the original purchase. Returns and exchanges must be received within 30 days of date of delivery. All requests for refunds must be accompanied by the original receipt of purchase.
Sale merchandise is final sale. Please note that all underwear is final sale without exceptions.
Without a receipt, we will gladly exchange or issue a store credit on unworn, unwashed, undamaged or defective full-price merchandise.
Jewelry is not returnable.
Merchandise cannot be returned at Only Hearts store locations and must be returned to address specified on the RA attached to the invoice.
Shipping and handling costs are not refundable.
Shipping Policy and Rates
All orders are shipped and delivered by UPS on business days only, (Monday through Friday) excluding holidays. At this time we do not offer Saturday delivery. We ship within the Continental US, Alaska, Hawaii and Puerto Rico. We are currently unable to ship to PO boxes or APO/military addresses. We will ship internationally. Residents of Canada and Puerto Rico please add an additional $5.00 to the charges listed below. Other International rates are shown in the chart below.
Rates for Shipping and Handling
Up to $50: $7.95
250.01 And up: $16.95
UPS GROUND: please allow between 7-10 business days for arrival
UPS 2ND DAY: orders must be placed before 11am EST Monday-Friday. Please add an additional $15.00 to the charges listed above.
UPS NEXT DAY: orders must be placed before 11am EST Monday-Friday. Please add an additional 30.00 to the charges listed above.
Next Day Orders